Answers to Frequently Asked Questions
School and Early Years photographers serving Hampshire, Dorset, Wiltshire and West Sussex. All our photographers have Disclosure and Barring Service (DBS) certificates.
Hallett Photography is the trading name of Hallett Photography Limited.
Head Office address: Hallett Photography Ltd, Firlawn, Dene Close, Chilworth Hampshire SO16 7HL
Hallett Photography email@example.com
I have lost my proof card / envelope. Can I get another?
YES, of course. Please contact us by email with the name of the school / group / class and a detailed description of your child. We can then email you a copy of your proof card / envelope.
I have missed the deadline. Can I still order?
YES, of course. Orders can be placed online for up to a year after the image was taken. To order from photographs taken before this date, please contact the laboratory direct on 01730 264213.
I have ordered through the school / group. How long will it take to receive my order?
Orders are usually returned within 14 days of our collection.
I have ordered online. How long will it take to receive my order?
Orders are usually dispatched within 7 days of receipt, often sooner.
How long does it take for you to send my images by email?
Emailed images are usually sent the day after we receive them. Please check all your mail boxes (including SPAM)!
When does my school / group receive their commission?
Commission cheques are posted approximately two weeks after the orders are collected by a member of our team.
Can my child bring their own toy to be photographed with?
Of course. Although we use a number of toys and props we always welcome any personal favourites! We have also photographed children with their pets - from ferrets to great danes - although please check with your school / group should you want this service!